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  1. Monisnap
  2. General

General

My order

  • Request an invoice
  • The top-up validation SMS received does not mention the promotional offer, is this normal?
  • I bought a top-up on Monisnap, but the number I entered has still not received its recharge.
  • Can I contact Customer Service ?
  • My beneficiary has received a confirmation SMS, but their bundle has not been credited ?
  • How can I be sure that the recipient has received the top-up ?
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Payment and security

  • Is the site secure and is my data protected?
  • My payment failed
  • Payment methods accepted

Operating recharges

  • Can I top up any phone number ?
  • How much can I top up ?
  • Are Monisnap top-ups therecharges provided by telephone operators ?
  • Which countries and telephone operators can I send top-ups to ?
  • How does it work ?
  • What is the difference between instant top-ups and top-ups with code ?
See all 9 articles

My account

  • How to cancel my Moni+ subscription?
  • How do I change my password?
  • How do I change my email address ?
  • Can I delete my account Moni ?
  • How to and why create an account on Moni ?
  • Do I need a Moni account to send a mobile recharge?
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