My order
- Request an invoice
- The top-up validation SMS received does not mention the promotional offer, is this normal?
- I bought a top-up on Monisnap, but the number I entered has still not received its recharge.
- Can I contact Customer Service ?
- My beneficiary has received a confirmation SMS, but their bundle has not been credited ?
- How can I be sure that the recipient has received the top-up ?
- I have recharged someone else's phone, how do I notify them ?
- How long do I have to wait to receive the top-up I just bought ?
- I made a mistake with my order, can I cancel it and get a refund ?